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Customer Service

Returning Product

Start a Return: to start a return for U.S. orders and generate a prepaid label.
  • $12.99 will be deducted for each provided shipping label for using the UPS return service.
  • Items are eligible for returns within 30 days of receipt
  • Final Sale items are not eligible returns
 

Returns for Outside of The Contiguous U.S.

To begin a return from outside of the contiguous U.S. please use the return sticker on the packing slip that was included with your order. Please place this sticker on your prepared return package and take it to the shipper of your choice. Please note: customer will be responsible for any return shipping fees and the original shipping charges. The return shipping address is: Pacific Coast Feather Company, ATTN: Returns Dept., 107 Tom Starling Rd, STE B, Fayetteville, NC 28306

 

When Your Return is Received

A refund to the credit card used for the original order, in the amount of the product (less the return shipping fee and shipping charge if incurred when order was shipped to you) will be issued within 30 business days upon receipt of your package(s). Shipping charges are not refunded, unless we determine the return is the result of our error.

 

How to Return Defective or Order Issues Products

If you are returning the product due to a problem with your order or if you require a replacement product, please call us at 1-888-297-1778 or email us at orders@pacificcoast.com.

 

How to Exchange a Product

To exchange an item, please return your item and then place a new order for the item you wish to receive. All returns submitted within the 30 days of receipt will be credited back to the card for which they were purchased. Exchange requests made in your return package will be handled as a return and be charged the $12.99 return service fee. Unfortunately, we are unable to make exchanges. You will need to place a new order.