Return & Refund

PACIFIC COAST

Returns & Refunds

We want you to feel confident about your purchase. Most eligible products may be returned within 180 days of delivery.

180 Days
Return Window
Free Returns
Prepaid Return Label
No Fees
No Restocking Fees

180-Day Free Returns

Most eligible products purchased directly from PacificCoast.com may be returned within 180 calendar days of the delivery date shown in the carrier’s tracking information.

Eligible for Return

  • The return request is submitted within 180 days of delivery.
  • The product is clean, unwashed, and free from stains, odors, pet hair, or other hygiene concerns.
  • The product has not been damaged during or after use.
  • All original parts and accessories are included.
  • Sets and bundles are returned as a complete set.
  • A valid order number or proof of purchase is provided.

Not Eligible for Return

  • Products that have been washed, laundered, dry-cleaned, or otherwise cleaned.
  • Products damaged by use, accidents, misuse, improper storage, modification, or improper care.
  • Products with stains, odors, pet hair, or other hygiene-related conditions.
  • Gift cards or products marked “Final Sale.”
  • Products purchased from Amazon or another third-party retailer.

Sale and promotional items may be returned unless they are clearly marked “Final Sale.”

How to Start a Return

STEP 1

Contact Customer Service

Email service@pacificcoast.com before sending your product back.

STEP 2

Provide Return Details

Include your order number, the product being returned, and the reason for the return. Photos may be required.

STEP 3

Receive Your Return Label

Once approved, we will email you a prepaid return label and return instructions.

STEP 4

Ship Your Return

Pack the product securely and ship it within 14 calendar days of receiving the label. Keep your tracking receipt.

Returns sent without prior authorization or to an address not included in our return instructions may not be accepted.

Refunds

After your return has been received and signed for by our warehouse, we will inspect it and issue the approved refund to your original payment method within 1–3 business days.

Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

Refunds are based on the amount actually paid after discounts, plus applicable sales tax. Original shipping and expedited delivery fees are non-refundable unless the return is caused by our error, an incorrect item, or a confirmed product defect.

What does “Free Returns” mean?
We cover the cost of the approved prepaid return shipping label. Original shipping charges and expedited delivery fees are not included.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos of the product, packaging, and shipping label.

Once the issue is verified, we will arrange an appropriate replacement or refund at no additional cost. A confirmed manufacturing defect is not considered damage caused by ordinary use. Normal wear and tear, accidental damage, misuse, and improper care are not considered manufacturing defects.

Need Help With a Return?

Our customer service team is ready to assist you.

Contact Customer Service

This policy applies to eligible purchases made directly through PacificCoast.com and does not limit any rights available under applicable law.

Last updated: August 6, 2026