Refund policy
180-Day Free Returns
We want you to feel confident about your purchase. Most eligible products purchased directly from PacificCoast.com may be returned within 180 calendar days of the delivery date shown in the carrier's tracking information.
For approved returns within the contiguous United States, Pacific Coast will provide a prepaid return shipping label. No restocking fees apply.
Return Eligibility
- The return request is submitted within 180 days of delivery.
- The product is clean, unwashed, and free from stains, odors, pet hair, or other hygiene concerns.
- The product has not been damaged through use, misuse, improper care, modification, or storage.
- All original parts and accessories are included, and sets or bundles are returned as a complete set.
- A valid PacificCoast.com order number or proof of purchase is provided.
Items Not Eligible for Return
- Products that have been washed, laundered, dry-cleaned, or otherwise cleaned.
- Products with stains, odors, pet hair, damage, or other hygiene-related conditions.
- Gift cards and products marked Final Sale.
- Products purchased from Amazon or another third-party retailer.
Sale and promotional items may be returned unless they are clearly marked Final Sale.
How to Start a Return
- Email service@pacificcoast.com with your order number, the product being returned, and the reason for the return. Photos may be required.
- Wait for return authorization, a prepaid return label, and return instructions.
- Pack the eligible product securely and ship it within 14 calendar days of receiving the label.
- Keep the carrier receipt and tracking information until the refund is complete.
Returns sent without prior authorization or to an address not provided in our return instructions may not be accepted.
Refunds
After the return is received and inspected, approved refunds are issued to the original payment method within 1–3 business days. Your bank, card issuer, or payment provider may require additional processing time before the refund appears.
Refunds are based on the amount actually paid after discounts, plus applicable sales tax. Original shipping and expedited delivery fees are non-refundable unless the return is caused by our error, an incorrect item, or a confirmed product defect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact service@pacificcoast.com as soon as possible with your order number and clear photos of the product, packaging, and shipping label so our team can review the issue.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or been handed to the carrier.
Contact Us
For return assistance, email service@pacificcoast.com.